Chat Bots

Chat Bots

Customer Chat Bots is all about conversational artificial intelligence and improving customer engagement, reducing human error, and being available 24/7. Chat Bots reduces the time to first response to human users.

Customer Support Chat Bots are changing the communication paradigm with significant transformational benefits that reduce the number of humans required to support the application resulting in an increase in call volume handling and improved customer engagement. We have made it possible for one of our global client where we retrained and engaged the CSR from handling routine and boring support questions to handling specific problems of the customer. Using the Sentiment analysis with Chat Bots, our solutions helps to identify the tone and nature of the user’s messages so that the BOT can respond accordingly.

We have developed a voice enabled digital assistant built in Alexa Dot integrated with EPiServer’s content commerce platform to track order and payment status.

Check it out right here!



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