One of the largest furniture retailers in the world with over 400 stores operating in 50+ countries. They opened their first store in Saudi Arabia in 1983 and today has expanded its Saudi operations to Riyadh and Dhahran with over 3000 employees.
Good Employee Experience Drives Greater Customer Experience
The client believes that there is a strong link between employee experience and customer experience. Even the employees who don’t interact directly with customers are important to shaping customer experiences. But there were some gaps and pain points in the onboarding, learning and performance phase of their staff’s employment life cycle.
- Using multiple applications for different needs
- Most of the process and tasks needs manual intervention
- Lack of awareness of processes and policies
- Reachability in general was a challenge
- Poor collaboration between co-workers
- Most of the co-workers are more reactive
- Customer support could be bettered by offering a seamless experience
Voices of their staff
We want to bring the Co-workers experience
to heart of people management
Chief People Officer
A single app to be the gateway to all the Co-worker’s key engagement
We want to transform Co-workers to be the Ambassadors of the
Creating a Unified Digital Workplace Platform
Ameex Technologies was approached to build a unified digital workplace ecosystem that can seamlessly work across devices. Series of business workshops were conducted to collect end-user requirements and agree upon the objectives for the development and implementation.
Since the client’s needs were unique, Ameex proposed creating a custom-built integrated platform that can have a single interface for their co-workers to easily access company updates, collaborate with other team members and manage their day-to-day responsibilities.
- Social Platform
A common platform for co-workers to share thoughts, knowledge and collaborate across
- Task Management
Co-workers’ task tracking and workload management. Better visibility for managers to ensure Team’s workload is divided fairly
- Chat & Calls
A well-integrated communication tool that allows co-worker to reach and interact with any other co-workers.
- Integrated HR Module
Platform to view the organisational information and update the personal information. Also create and deliver learning materials to co-workers
Integrating daily activities with gaming mechanisms which rewards for tasks completed
High-level solution architecture
- 20%Satisfaction levels increased
Seamless experience across web and mobile. Co-workers’ satisfaction levels increased by 20 % after implementing the easy-to-use unified platform
- 2XIncrease in engagement levels and collaboration
Integrated social, chat and gamification features helped increase co-workers’ engagement levels and collaboration by 2X
- 15%Increase in Youtube subscriptions
Greater visibility and operational efficiency – Managers can now assign, track their co-worker’s tasks and ensure workload assignment is balanced across teams. Also automated some of the manual processes which resulted in 15% increase in productivity
- 10% Customer complaints reduced
Easily create and categorize learning programs / materials based on various work scenarios or situations to help co-works to relate and adapt them on the job quickly. Within a month after implementing the platform, customer complaints have reduced by 10%