CX Consulting

Re-Imagine Customer Experience (CX) Closing the Expectation-Reality Gap

Our expert CX consultants can help you build scalable CX strategies that aligns with evolving customer expectations and delivers meaningful interactions throughout the entire customer journey.

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  • Racc
  • Purdue
  • Epilepsy
  • Dell
  • Prudential
  • Perrigo
  • Meadjohnson
  • Reckitt Benckiser

Build, Measure, and Optimize CX for better business growth

It just takes one bad experience for customers to leave a brand. That’s why, our CX consultants follow a customer-centric approach to deliver outstanding customer experience. Our modus operandi lies in analyzing your business ecosystem, marketing persona, user data, problems, struggles, and customer behaviors at each touchpoint, and create a holistic CX strategy that delights them to convert from the first point of contact till the completion of their journey and to become a repeat customer. As a leading CX consulting firm, we have helped several brands to improve their online customer base by developing individualized CX strategies and helped them attain their business goals swiftly.

Strategies in delivering remarkable customer experience

Our expert UX strategists help you pinpoint the areas where the user needs and business goals coincide and reinforce each other and highlight the business opportunities in terms of UX and Design. We provide you with a concrete experience design game plan to aim at the right customer segment and make their journey easier

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Designing a connected brand network is very vital to provide seamless omnichannel experience. We apply an omnichannel lens to the user journey, understand their digital behavior, and offer the right channels to deliver content that aligns well with the interests of each customer segment.

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Whether you have started a new business, or want to promote a new campaign in your existing business, or improve your business’s overall online presence, our digital marketing strategists offer you personalized digital marketing guidance to help you to position your business better in the digital space.

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If you own or manage an ecommerce business, a solid customer experience (CX) strategy is crucial for the business’s success. Our ecommerce strategists help you build the right platform that creates engaging customer experiences and help you to market your products better.

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By understanding your business’s ecosystem and product portfolios, our platform and product strategists help you build a product platform strategy based on the market segment, user types, feature sets, and product behaviors (for each platform) thus improving overall performance and efficiency.

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Workshops, Assessments, Insights, & more – Get started

Workshops, Assessments, Insights, & More – Get Started

Digital Workshops
Digital Workshops
Digital Workshops
Site Audit
Site Audit
Site Audit
Personalization Assessment
Personalization Assessment
Personalization Assessment
MarTech Review
MarTech Review
MarTech Review
Data and Analytics Assessment
Data and Analytics Assessment
Data and Analytics Assessment
UX Maturity Assessment
UX Maturity Assessment
UX Maturity Assessment
Platform Upgrade Assessment
Platform Upgrade Assessment
Platform Upgrade Assessment
Platform Selection Scorecard
Platform Selection Scorecard
Platform Selection Scorecard
Digital Workshops

Our digital workshop allows you to create a holistic, user-centric design experience that meets or exceeds consumers expectations of your business.

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Digital Workshops
Site Audit

Our comprehensive audit will help you identify critical gaps in your digital assets, gain competitor insights, and create a roadmap for digital success.

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Site Audit
Personalization Assessment

We help you improve the personalization experience through geolocation, customer behavior, A/B testing, and create opportunities to deliver the right message to the right person at the right time.

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Personalization Assessment
MarTech Review

With powerful data and analytics, we assess the performance of your MarTech tools and solutions and provide the right guidance to improve its performance or migrate towards more effective solutions.

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MarTech Review
Data and Analytics Assessment

We identify opportunities to better leverage analytics and prioritize data-centric business goals to minimize cost and maximize return on investment from analytics.

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Data and Analytics Assessment
UX Maturity Assessment

Our UX/UI specialists analyze the present state of your digital platforms and provide an objective view of its maturity rate and recommend the needed UX enhancements

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UX Maturity Assessment
Platform Upgrade Assessment

We can assess your platform capabilities and provide comprehensive findings that show the maturity level of your platform and offer a scalable approach to improve your customer journey and deliver best-in-class digital experience.

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Platform Upgrade Assessment
Platform Selection Scorecard

We analyze your platform capabilities and provide a performance scorecard related to its desktop and mobile site loading speed, navigation, search, and integrations.

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Platform Selection Scorecard

Understand your customer’s expectations and deliver outstanding customer experiences that delights them to convert.